Terms of service

This website is made available to you according to the present General Terms and Conditions (hereinafter the "General Terms and Conditions"). This website is owned by Heimat Manufaktur AG and the terms "we", "us" / "our" used below refer to Heimat Manufaktur AG. Orders placed in the online shop on this website (hereinafter "Heimatkult.ch") are processed by Fulfillment.Swiss, Isenrietstrasse 19, 8617 Mönchaltorf.

Scope

These General Terms and Conditions apply to the use of this website and the online shop on this website, as well as to purchases made on Heimatkult.ch. By registering on this website and using it, as well as by using Heimatkult.ch, you accept these General Terms and Conditions.

Your purchases on Heimatkult.ch and the resulting purchase contracts are subject exclusively to these General Terms and Conditions.

These General Terms and Conditions also apply to promotions displayed on this website or carried out under the Heimat brand, especially competitions and prize draws, unless you are expressly notified of other special terms and conditions for such activities.

We reserve the right to supplement or change these General Terms and Conditions at any time. The version of the General Terms and Conditions that applies is the one in effect at the time you visit and use the website or at the time of your purchase on Heimatkult.ch. It's your responsibility to regularly check the General Terms and Conditions for changes.

If there are any differences between the German, French, or English versions of these General Terms and Conditions, the German version prevails.

Access to the Website and Password

This website and the online shop Heimatkult.ch are intended only for people over 18 years old who live in Switzerland or the Principality of Liechtenstein and want to buy hemp or tobacco products for personal use. To access this website, you have to prove your age. You also need to register and choose a username and password, which are meant for your personal use only. For your own security, you must not share these login details with anyone else. This is to prevent unauthorized third parties from using the website. As a user of this website and Heimatkult.ch, you are required to take all necessary steps to keep your username and password confidential.

You should let us know right away if you have any reason to believe someone else might have found out your username or password, or if there’s a risk your username and password could be used without your permission. You’re responsible for all actions taken using your username and password. We accept no responsibility for any damage caused by you sharing your username and password with others.

The personal data we ask you for during registration must be true and accurate.

Your user account only allows you to use this website for your own private, non-commercial purposes.

We reserve the right to delete your registration at any time and without notice and to close your user account if you violate any of your obligations listed in these General Terms and Conditions.

Using this Website

You’re personally responsible for all access to this website made through your internet connection. You’re not allowed to share your password with anyone else to let them access the website as a registered user.

You’re also not allowed to use this website to send us, this website, or other users any content that in any way:

violates laws, regulations, or rules of any applicable legal system;
is fraudulent, criminal, or illegal;
is inaccurate or outdated;
is obscene, offensive, pornographic, vulgar, blasphemous, racist, sexist, discriminatory, insulting, degrading, harmful, harassing, threatening, annoying, malicious, abusive, hateful, menacing, defamatory, untrue, or political in nature;
pretends to be another person or institution or falsely claims a relationship with another person or institution;
could violate copyrights or other intellectual property rights (including but not limited to copyright, trademark, and broadcasting rights) or data protection or other rights of our company or any third party;
could go against our own interests or the interests of Heimatkult.ch;
violates specific rules or requirements we set on this website regarding certain parts of the website, Heimatkult.ch, or the website in general; or
is related to the use, creation, or transmission of viruses, spam, trojans, trap doors, backdoors, Easter eggs, worms, time bombs, cancelbots, or computer programming routines by you that are intended to damage, manipulate, secretly spy on, or steal any system, data, or personal information.

Competition Terms

The competitions organized on Heimatkult.ch are only open to people over 18 years old who live in Switzerland.

Employees of Heimat Manufaktur AG, their partners and service providers, as well as the family members of these employees, are not allowed to take part in such competitions.

We also reserve the right to end a competition at any time at our own discretion. Stopping a competition does not entitle you to any kind of compensation. No rights are acquired and no services can be claimed.

We accept no liability if data entered in forms or emails from participants are not recognized by the system, or if someone is prevented from taking part in a competition due to a technical or other defect.

We also reserve the right to exclude participants from competitions. This especially applies to participants who cheat or try to cheat (for example, by creating multiple accounts), or to participants who violate the general or specific terms and conditions of a competition, or who misuse the competitions in any way.

All other provisions of these general terms and conditions also apply, especially those regarding access to the website, terms of use, warranty and liability disclaimers, and data protection.

Conclusion of a Purchase Contract

Heimat Manufaktur AG is responsible for selling goods ordered through Heimatkult.ch. So, when you place an order on Heimatkult.ch, you’re buying the goods from Heimat Manufaktur AG. Heimat Manufaktur AG is also in charge of preparing, delivering, and invoicing your orders.

Your order is your declaration that you want to buy goods. After your order comes in, you’ll get an order confirmation from Heimat Manufaktur AG letting you know your order was received. This confirmation isn’t an acceptance of your order. The order confirmation includes all the important info about your order. If the confirmation contains any incorrect info, you have to notify Heimat Manufaktur AG right away.

Heimat Manufaktur AG will let you know if they decide not to accept your order.

If Heimat Manufaktur AG becomes aware of a violation of these general terms and conditions in connection with a purchase on Heimatkult.ch, we reserve the right to block you from using and accessing this website and to delete your account without prior notice.

Presentation, Availability, and Delivery of Goods

The product range shown on Heimatkult.ch (specifications, colors, prices, availability) is generally non-binding. We reserve the right to change the product range at any time and to remove certain products completely. We accept no liability for typographical errors or incorrect or incomplete product descriptions.

We do our best to make sure the products offered on Heimatkult.ch are available. Showing a product on Heimatkult.ch doesn’t mean we guarantee it’s available. We’re only obliged to deliver products that are in stock.

If ordered products aren’t available, we might not be able to fulfill your order completely. We reserve the right to either cancel your order or deliver only part of it. In such cases, we’ll let you know. Orders are delivered by courier to the delivery address you provided during checkout, and delivery is limited to Switzerland.

Generally, orders we accept are delivered to the address given in your order confirmation. If you’re not home when your order arrives, your package will be left in your mailbox or “milk box” if possible. If the package is too big, the courier will leave you a note about what to do next. Products that can’t be delivered after three attempts will be sent back to Heimat Manufaktur AG. You can have the goods delivered again (with cash on delivery charges) or pick them up directly from Heimatkult.ch after arranging it in writing. Your obligation to pay for the goods remains. If the goods aren’t picked up within 6 months or can’t be delivered by cash on delivery, they go back into the stock of Heimat Manufaktur AG. Any refund for payments already made must be requested in writing.

In Switzerland, we waive the CHF 8.50 shipping fee for orders of CHF 80 or more. Free delivery only applies to standard shipping within 3 working days. If you use vouchers or promo codes for your purchase, the credited amount doesn’t count towards the minimum order value mentioned above.

These delivery times are non-binding and may vary. The same goes for the delivery time of day. Not meeting delivery dates does not entitle you to compensation. It’s not possible to specify a particular day or time for delivery. Liability claims regarding delivery dates are excluded.

Order Cancellation and Return Policy

You have the right to cancel your order in writing within 2 hours of placing it. If your cancellation letter crosses paths with the shipping of your order, you can still use your right of return. If you don’t, the contract is considered binding.

You can return your order within 10 calendar days from the date on the postmark or the delivery/receipt confirmation. If you can’t provide a delivery or receipt confirmation, the 10-day period starts from when the order was shipped.

The product must be returned in its original packaging, undamaged, clean, and complete. Any seal must not be broken.

Resale

Reselling or passing on goods bought on Heimatkult.ch to third parties is strictly prohibited.

Prices

All prices shown on Heimatkult.ch include VAT according to the applicable tax rates. The prices displayed on Heimatkult.ch at the time of your purchase apply.

Payments

You can pay by credit card, debit card, PostCard, American Express, TWINT, or invoice (through our external payment provider MF Group / POWERPAY). The amount will be charged to your account when your order is shipped. Once your order is being processed for shipping and the goods have been handed over to the courier, refunds are no longer possible.

To protect your personal data, we use Secure Socket Layer (SSL) encryption and other certified encryption technologies and systems.

Please note that paying by credit card may result in additional costs and fees depending on your agreement with your credit card provider.

We reserve the right to block you from future use of the website and access to Heimatkult.ch, and to delete your user account if you are in default of payment or your credit card has insufficient funds.

Offsetting outstanding payments is not allowed.

Purchase on account with installment option (POWERPAY)

MF Group / POWERPAY offers “purchase on account” as an external payment provider. With the single invoice, you can easily pay for your online shopping by invoice. If you don’t pay within the given timeframe, you’ll receive a monthly invoice with an order overview the following month.

When the purchase contract is concluded, POWERPAY takes over the invoice claim and handles the payment process. By choosing purchase on account, you accept, in addition to our terms and conditions, the terms and conditions of POWERPAY (powerpay.ch/de/agb).

Theft and misuse of delivered goods

As soon as the goods have been delivered to you or left in your mailbox or milk box, we take no responsibility in case of theft or misuse. It’s up to you to make sure the goods aren’t sold or used by anyone under 18.

Disclaimer of warranty

This website and its content are provided “as you are” and “as available.” All information about goods offered on Heimatkult.ch is non-binding and does not constitute any guarantees.

To the fullest extent permitted by applicable law, we disclaim any responsibility or warranty regarding the proper functioning of the website, the ability to access and use the website, the completeness, accuracy, and timeliness of the content, information, or data on the website, the absence of defects on the website or its content, and especially the absence of viruses or other malware, and the absence of any special features that might be expected in connection with this website or its content. If you access, use, or download content from this website, you do so at your own risk. If you suffer data loss or damage to your computer system as a result, Heimatkult.ch is not responsible.

If your delivery is damaged upon arrival, you can return it free of charge at your courier service location. To do this, you’ll need to fill out a return slip at the courier service.

Heimatkult.ch reserves the right to change, adapt, shorten, supplement, or completely remove this website, Heimatkult.ch, or its content at any time at its own discretion, without continuing to provide the previous version.

Disclaimer of liability / Indemnification

Heimatkult.ch declines, to the fullest extent permitted by applicable law, any liability for possible damages, including lost profits, data loss, business interruption, or any kind of damage that could arise in connection with the use of this website or its content, especially in connection with the use of documents and/or applications provided here, or resulting from the inability to use these documents and applications, participation in any competitions or promotions offered, and/or the purchase or shipping of items or goods of any kind related to this website. In particular, no liability is accepted for possible damages, including lost profits, data loss, or any kind of damage that could result from failed or delayed delivery, product defects, theft, or other events related to the delivery of goods.

It's especially your responsibility to update your details if your address changes. Heimatkult.ch accepts no liability for problems arising from incorrect address information.

Heimatkult.ch also excludes any liability for actions carried out by agents as defined in Art. 101 of the Swiss Code of Obligations.

Furthermore, Heimatkult.ch declines, to the fullest extent permitted by applicable law, any liability for possible damages in connection with the use of goods offered and purchased on Heimatkult.ch.

This website may contain links to other websites. These sites are not always operated or monitored by us. Heimatkult.ch declines, to the fullest extent permitted by applicable law, any liability for possible damages in connection with access to and use of these linked websites.

You agree to hold us harmless from any third-party liability claims relating to damages caused by your unlawful use of this website, as well as the unlawful purchase of goods on Heimatkult.ch, including the unlawful resale of goods by you.

Intellectual Property Rights

Using this website doesn't grant you any license rights regarding the intellectual property rights to the content of this website.

This website and all content posted on it (especially software, files, designs, graphics, and data) are and remain the property of Heimat Manufaktur AG and are protected by the relevant laws regarding intellectual property rights, including copyright and trademark rights. Any unauthorized use of this website, especially using this website or its content for professional or commercial purposes of any kind, as well as reproducing, displaying, passing on to others, communicating, circulating, distributing, modifying, licensing, selling, or any other exploitation of this website or its content, texts, parts of texts, static or animated graphics, audio data, software, goods or services, as well as other data or information, is strictly prohibited without our prior written consent. Methods like framing and inline linking of website content are especially forbidden.

Contact

If you have any questions about the General Terms and Conditions or our privacy policy, please send them in writing to the following address: Heimat Manufaktur AG, Morgentalstrasse 4b, 9323 Steinach. For questions about Heimatkult.ch and your orders placed through Heimatkult.ch, you can contact us via email at info@Heimatkult.ch.

Severability Clause

If any provisions of these General Terms and Conditions are now or in the future partially or wholly invalid, or if these General Terms and Conditions have legal gaps, the remaining provisions remain unaffected and fully in force. The applicable legal regulations will replace the invalid provisions of these General Terms and Conditions.

Applicable Law and Jurisdiction

These General Terms and Conditions, and especially the contractual relationship between you and Heimat Manufaktur AG, are subject to Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods, and are to be interpreted accordingly.

The place of jurisdiction is the customer's place of residence, which must be in Switzerland.

Steinach, 2025